FAQ - Order, Payment, Cancellation Information

Welcome to the FAQ page for The Cozy Crumb Home Bakery. Here, we provide answers to how to order and pay for our delicious homemade baked goods. Read on to find all the information you need to place your order with ease.

How to Order

To place an order with us, simply go to the contact page and send a message with details on what you would like to order and when you need the order.  Please provide as much information as possible including any allergies or preferences.  Check out our Instagram page for ideas. Someone will reply to your message within 24 hours.

Payment Information

We offer flexible payment options for your convenience, including Venmo, PayPal, Zelle, and cash in advance of order preparation. Your payment details are always handled with the utmost security and confidentiality.

Order Confirmation

After placing your order and completing the payment, you will receive a confirmation email with details of your purchase. Our team will then prepare your homemade baked goods with care and will be available on the agreed date/time for porch pick up in Martinsville or can be shipped within the state of Indiana only.

What If I Need to Cancel My Order?

We require a 72 hour notice for all cancellations with a 100% refund.

**Any cancellation less than 72 hours before order promise date will only receive a portion of the payment refunded as supplies will have already been purchased specifically for your custom order.

Have another question or ready to place an order?

Contact us today for all your homemade baked goods needs!